FAQ of Royal Ascot
Do I need to have an account to place an order?
No, it is not necessary to have an account to purchase on Royal Ascot. However, we recommend that you register to take advantage of the following benefits:
– save your personal data for a quick and easy shopping experience;
– quickly manage your orders, Notes, Order track, etc.
You can register by clicking here
I can't log into my account. What should I do?
If you have forgotten your password, click on “Forgot password?” on the login page and follow the procedure to change it.
For further assistance, please contact our Client Service. We will be happy to help you.
How can I delete my account?
You can delete your account by contacting our Client Service.
How can I keep my account safe?
To protect your sensitive data, we invite you to follow these simple steps:
– The password must be at least 6 characters long, contain at least one capital letter and one number. The longer the password, the more secure the account.
– Use a unique password for Royal Ascot, so that it cannot be disclosed and used on other sites.
– Do not use the same password as your email accounts for Royal Ascot profile.
– Change your password periodically.
– Change your password if you suspect that even one of the accounts you use online has been compromised.
How do I make a purchase?
Completing an order is simple. Search for the perfume you want to buy, select the volume and click on “Add to cart”. The models chosen will appear at the top right of your shopping bag, where you can proceed to checkout.
If you need assistance, please contact our Client Service.
How can I check the status of my order?
At any time you can check the status of your order and track its delivery by clicking on the tracking link you received in the shipping confirmation email. Or login your account and navigate to order section where you will find order tracking option.
Can I change my order?
We do not currently offer this service. If you wish to exchange one item for another, you must first contact or email us [email protected]
We will love to co-operate accordance with our usual returns policy.
Can I modify or cancel my order?
Once confirmed, the order cannot be changed or canceled. However, it is possible to return items you do not want to keep, as indicated in ours Returns Policy. For assistance, contact our Client Service.
What payment methods does Royal Ascot accept?
Credit Card
- American Express
- China UnionPay (CUP)
- Discover & Diners Club
- eftpos Australia
- Japan Credit Bureau (JCB)
- Mastercard
- Visa
As well as Apple Pay
We currently using Stripe gateway to handle payment.
Is my sensitive credit card information safe on Royal Ascot?
Yes, It is safe. We are currently using Stripe account for handle payment, which is world’s most famous payment gateway.
Why was my payment declined?
Payment can be declined for any reason but don’t worry contact us or leave us an email at [email protected] we well love to assist you.
Notice you will get the decline code with the payment decline message. We highly recommended to look the decline codes in the official document hope it helps
What are the shipping options and costs?
We currently offering free shipping.
How can I check the status of my shipment?
You will get email along with the tracking ID or you can anytime login Royal Ascot account to check the shipment status and regarding information.
Still not satisfied? Contact at [email protected]
I haven't received my order yet. What should I do?
Sometimes, delays happen due to various circumstances but you can check the shipping status or track the shipment by Royal Ascot account order section.
Otherwise, feel free to contact us or message us at [email protected]
Thank you for your patience
How do I make a return?
Contact us or email us at [email protected] along with the order ID. We love to assist you.
Can I exchange an item?
Yes, you can.
Contact us or email us at [email protected] along with the order ID and the product you want to take. We love to assist you.
We will do our best according to our return policy
When will I get my refund?
After receive return item, we take 14 working days to process refund.
