Return and Refund Policy

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice.

Returns will only be accepted if labels and original packaging are fully intact. Royal Ascot Online Store cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Royal Ascot Online Store. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense.

However, Royal Ascot Online Store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card/e-wallet. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

For exchange and returns visit our contact page and message as along with the order ID.

Please note we aim to respond within 48 hours excluding weekends, bank holidays and public holidays.

We appreciate your patience.

Please feel free to contact [email protected] for any feedback